Privacy Policy
At Cork ‘N Bottle – DC, we recognize and respect our
customers' privacy. We diligently protect the trust you have placed
in us. We have developed a Privacy Policy to assure you that the information
collected about you is only what is needed for conducting business
and offering products and services that might be of interest to you.
Our Policy:
Federal and District of Columbia law requires us to request identification
from each consumer to prove that you are of age to legally purchase
alcohol. To process an order, we need your name, home or other physical
address, including street name and name of city or town, email address,
telephone number, date of birth and credit card number. We understand
the sensitivity of this information and maintain our files on a secured
server to protect against unauthorized access. In addition to obtaining
personal information, we may collect tracking information for statistical
purposes that is disclosed to third parties. This aggregate information
is for statistical purposes only. It is for understanding consumer
trends and does not contain any personal information about you.
Changes to your Personal Data:
In the event you wish to change any of your personal information or
club membership status, please contact us by written notification
to our email address at orders@corknbottledc.com or call our Customer
Service Department at 202-829-3400.
Email Opt-Out:
We comply with the Federal laws in sending offer driven
emails. Those who wish to Opt-Out from receiving email offers
will have action taken within 1-10 days of receipt of request
to Opt-Out or unsubscribe at info@corknbottledc.com.
If you have multiple addresses you will need to Opt-Out
for each address in order to be removed from our data base.
If you have any concerns with our Privacy Policy effective June
1, 2008 , please contact us at: 202-829-3400. This policy was last
updated May 31, 2008 .
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Online Store Policies
Shipments of Wine:
Due to legal restrictions on shipments of wine and other alcoholic beverages,
we are only permitted to ship to the following states: AK, CA,
CO, CT, FL, HI, ID, IL, IA, MN, MO, NE, NV, NH, NM, NY, NC, ND, OR, SC,
TX, VT, VA, WA, WV, WI and WY. We can only ship merchandise to
the above states.
DC residents will be charged 9% tax.
All wine orders must be placed by a person 21 years of age or
older. Verification of age is required at the time of delivery.
We recommend use of a business address to facilitate delivery of your
purchase. Wine will not be delivered to a visibly intoxicated person.
Failure to produce age verification forfeits the right to receive the
shipment until identification is produced. In such circumstances, the
order may be held in storage at a local depot of the shipping company
until appropriate identification is produced, or it may be shipped back
to the store. All associated costs will be the responsibility of and be
charged to the customer.
Orders are processed Monday through Friday. Expect
orders placed after business hours to take two days for processing. FedEx
Overnight orders placed during business hours on Friday will arrive the
following Tuesday. Freight is calculated towards the end of the online
ordering process. Also, at this time we do not ship online store products
outside the United States .
Returning or Exchanging an Item:
If for any reason you are not entirely satisfied with your purchase, you
may return it. To return or exchange an item, please complete the following
steps:
- Circle the item(s) you are returning on the order form included with
your purchase.
- Please write the reason for the return at the bottom of the order
receipt.
- If you are exchanging an item, please indicate the item you would
like us to send at the bottom of the form. Please be sure to indicate
the address where you would like us to send the exchanged item if different
from the original address.
- Pack and seal your return item along with the order receipt.
Note: The credit card used for the original purchase will be credited
in the amount of the product sale. Please allow 1-2 billing cycles for
the credit to appear on your bill. Shipping and handling costs are not
refundable unless we have sent the wrong item.
Inquiries:
If you need to inquire about your order, please e-mail orders@corknbottledc.com
.
*Individuals depicted on our home page are models used for illustrative
purposes only.
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